1. Where are the products shipped from?
Our products are generally shipped from our warehouse located in Elizabeth, NJ 07206, United States.
2. How long does shipping take?
The estimated delivery time for shipments within the United States is 5-7 business days. However, times may vary depending on location or factors beyond the seller’s control.
3. What are the shipping costs?
At the moment, all our shipments enjoy free shipping through the standard USPS service. This policy may change at any time.
4. Do you offer faster shipping?
Yes, we offer the option of Priority Mail service. Delivery would be made in approximately 3-5 business days depending on the location and has an additional cost of $10. You must contact us to request this service.
5. How can I track my order?
Once your order has been received, you will receive an email with a tracking number. You can use this number to track your package in real-time.
6. What should I do if my package does not arrive within the estimated time?
If your package has not arrived within the estimated delivery time, please contact us via WhatsApp at 908-248-5363 or send us an email at elsalvadorexpress2@gmail.com so we can assist you.
7. Can I change the shipping address after placing the order?
If you need to change the shipping address, please contact us via WhatsApp at 908-248-5363 or send us an email at elsalvadorexpress2@gmail.com. We will do our best to update the address before the order is shipped.
8. What if I receive a damaged or incorrect product?
We apologize for any inconvenience. If you receive a damaged or incorrect product, please contact us via WhatsApp or at elsalvadorexpress2@gmail.com so we can resolve the issue as soon as possible.
9. Do you have a return policy?
Returns are not accepted at the customer’s request. Please contact us via WhatsApp or at elsalvadorexpress2@gmail.com.
10. How can I contact you if I have more questions?
Please contact us via WhatsApp at 908-248-5363 or send us an email at elsalvadorexpress2@gmail.com. We are here to help you.
11.Payment Options:
A. Payment via Zelle (Recommended – No Fees)
After placing your order, transfer the total payment to either of the following accounts:
Email: marvin.blanco@gmail.com (Registered in Zelle® as Marvin Blanco)
Phone: 908-404-0253 (Registered in Zelle® as Xenia Bautista)
B. Payment with Visa, MasterCard
Use the Pagadito platform from El Salvador.
C. Payment with American Express, Discover, JCB, UnionPay, Apple Pay, Google Pay, Cash App, After Pay
Via Square Link. Tax + bank processing fee applies.
D. Payment via PayPal
Contact us to make the payment through this gateway. A 3% processing fee applies.
E. Payment by Phone Call
Through the Square payment gateway in the U.S. Tax + bank processing fee applies.
F. Payment in Cash
You can pick up your order at our physical store in New Jersey with 1-day advance notice.
G. Payment via Remittance or Transfer to any of these banks
Banco Agrícola, Banco Promerica, Banco Credomatic in El Salvador
Wells Fargo, Bank of America, Lead Bank (USA)
H. UGLYCASH
I. CASHAPP: $Xenbau
12.How long have you been in the market?
We offer you the benefit of our experience. Since our founding over 7 years ago, we have been working tirelessly to stand out in this field. During this time, we have faced challenges that we have successfully overcome, demonstrating our commitment to customer satisfaction.
