1. Where are your products shipped from?
Orders are processed and shipped from Elizabeth, New Jersey (NJ), United States.
Some products are also available for Store Pickup, subject to availability and prior coordination with our team.
2. How long does shipping take?
Standard shipping typically takes 5–7 business days.
Delivery times may vary depending on USPS and your location.
3. How much does shipping cost?
Standard shipping is FREE anywhere within the United States.
4. Do you offer faster shipping?
Yes.
We also offer USPS Priority Mail, with an estimated delivery time of 3–5 business days for an additional USD $10.00.
5. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment.
6. What should I do if my order doesn’t arrive?
If your order has not arrived within the estimated delivery time, please contact us:
📞 Calls & SMS: +1 (908) 248-5363
💬 WhatsApp Business: +1 (908) 937-7381
📧 Email: support@elsalvadorexpressshop.com
7. Can I change my shipping address?
Yes.
You may update your shipping address as long as your order has not yet been shipped.
8. What if I receive a damaged or incorrect product?
Please contact our Customer Support Team immediately.
We will review your case and work with you to provide the best possible solution.
9. Do you accept returns?
For safety and hygiene reasons, we do not accept voluntary returns.
However, if your order was incorrect or your product arrived damaged, we will carefully review your case and provide an appropriate solution.
10. How can I contact you?
You can reach us through any of our official customer service channels:
📞 Calls & SMS: +1 (908) 248-5363
💬 WhatsApp Business: +1 (908) 937-7381
📧 Email: support@elsalvadorexpressshop.com
11. What payment methods do you accept?
We accept the following secure payment methods:
- PayPal
- Visa
- Mastercard
- American Express
- Discover
- Other major credit and debit cards
All payments are processed through secure payment platforms to protect our customers’ information.
12. Can I pick up my order?
Yes.
We offer Store Pickup (New Jersey).
Once your order has been placed and payment has been confirmed, our team will contact you to schedule a convenient pickup date and time.
13. How long has ESA SHOP been in business?
ESA SHOP has over 7 years of experience providing Salvadoran vitamins, supplements, and specialty products to customers throughout the United States.
We are committed to offering high-quality products, excellent customer service, and a safe, reliable shopping experience.
