Buyer Protection
Buyer Protection of El Salvador Express Shop is our way of ensuring that every transaction in El Salvador Express Shop is completely secure. The Buyer Protection of El Salvador Express Shop consists of 5 parts:
1. Protection of privacy
Pay online safely without risk of your bank information being exposed.
2. Returns
No refunds.
3. Delivery Policy
If you do not receive your purchase within the estimated USPS delivery time, you will be offered a full refund or a reshipment of the product. Full refunds will not be available if the product did not arrive due to factors under your responsibility, or for exceptional circumstances other than buyer and seller: Address typed incorrectly or natural disasters.
The cost of postage incurred will be deducted
4. Guaranteed Authenticity
The Salvador Express Shop guarantees that certain types of products are authentic. If the buyer proves that the product sold is false, El Salvador Express Shop will compensate the buyer by paying the total amount paid for the product (excluding shipping costs).
5. Reimbursement Policy
El Salvador Express Shop has an exhaustive dispute process that protects you when you are not satisfied with a transaction, giving you the opportunity to:
- Receive a full refund if the product is not delivered
- Receive a complete return of the same product if the product is not delivered, for this a new tracking is generated
- Receive a partial return if the product is incomplete
For this it will be necessary to communicate with us 5 days maximum after receiving the product or having fulfilled the estimated delivery time.
The refund will be applied only if USPS does not provide a response to the claim.
The cost of postage incurred will be deducted
advice:
1- Never give time to open claims. If you have not received your product by the deadline, contact El Salvador Express Shop or open a claim.
2- Never confirm the arrival of a product before receiving it, or you will lose the protection offered by “El Salvador Express Shop”. If you do not receive your product or you are not satisfied with it, you can open a dispute before the deadline. Remember to be aware of this deadline, as once overcome you can not open a dispute or recover your money.
3- Observe the rating of buyers and messages left by other users. So you can get an idea of the reliability of our page and the service offered.
4- If you have problems, please contact us at customer service or email: elsalvadorexpress2@gmail.com
