Buyer Protection

ESA SHOP VITAMINS Buyer Protection is our way of ensuring that every transaction on ESA SHOP VITAMINS is completely secure. It consists of 5 parts:

1. Privacy Protection

Pay online securely without your banking information being exposed.

2. Returns

Returns are not accepted at the direct request of the customer.

3. Delivery Policy

If you do not receive your purchase within the estimated delivery time by USPS, contact us. Remember that the range of 5 to 7 business days is an estimate. Saturdays, Sundays, and Holidays are not considered business days. Refunds will not be available if the product did not arrive due to factors under your responsibility or exceptional circumstances beyond the buyer and seller’s control, such as incorrectly typed address, natural disasters, or logistics issues by USPS. (see Literal 5).

4. Guaranteed Authenticity

ESA SHOP VITAMINS guarantees that all its products are authentic. If the buyer proves that the product sold is fake, ESA SHOP VITAMINS will compensate the buyer by paying the total amount paid for the product (excluding shipping costs).

5. Refund Policy

ESA SHOP VITAMINS has a thorough dispute process that protects you when you are not satisfied with a transaction, giving you the opportunity to:

Receive a full refund if the product is not delivered or is damaged due to a situation caused by the seller.
Receive a total reshipment of the same product if the product is not delivered due to the seller’s fault.
Receive a partial reshipment if the product is received incomplete due to the seller’s fault.

For this, it will be necessary to contact us within 5 days after receiving the product or the estimated delivery time has been fulfilled and send the corresponding evidence.

In case a refund is applied, you must return the received product if it is incomplete or damaged, assuming the return costs. You will not receive a refund without returning the product that was sent to you.

Protection Tips

1- Never let time pass before opening claims. If you have not received your product within the established time, contact ESA SHOP VITAMINS or open a claim.

2- Never confirm the arrival of a product before receiving it, or you will lose the protection offered by “ESA SHOP VITAMINS.” If you do not receive your product or are not satisfied with it, you can open a dispute before the established deadline. Remember to be attentive to this deadline, as once it is surpassed, you will not be able to open a dispute or recover your money.

3- Observe the sellers’ ratings and messages left by other users, as well as the number of available products. This way, you can get an idea of our page’s reliability and the service offered.

4- If you have problems, contact us at the email: elsalvadorexpress2@gmail.com or the customer service number 908-2485363.