Buyer Protection
ESA SHOP VITAMINS Buyer Protection is our way of guaranteeing you that every transaction at ESA SHOP VITAMINS is completely secure and consists of 5 parts:
1. Protection of privacy
Pay online safely without risk of your bank information being exposed.
2. Returns
Returns are not accepted by direct customer request.
3. Delivery Policy
If you do not receive your purchase within the delivery time estimated by USPS please contact us remember that the range of 5 to 7 business days is an estimate. Saturdays, Sundays and Holidays are not considered business days. Refunds will not be available if the product did not arrive due to factors under your responsibility, or due to exceptional circumstances beyond the buyer and seller’s control, for example: Incorrectly typed address, natural disasters or logistic problems by USPS, (see Section 5).
4. Guaranteed Authenticity
ESA SHOP VITAMINS guarantees that all its products are authentic. If the buyer proves that the product sold is counterfeit, ESA SHOP VITAMINS will compensate the buyer by paying him/her the full amount paid for the product (excluding shipping costs).
5. Refund Policy
ESA SHOP VITAMINS has a comprehensive dispute process that protects you when you are dissatisfied with a transaction, giving you the opportunity to:
Receive a full refund if the product is not delivered or is damaged due to a situation caused by the seller
Receive a full reshipment of the same product if the product is not delivered due to the seller
Receive a partial reshipment if the product is received incomplete due to the seller’s fault
In order to do so, it will be necessary to contact us within 5 days after receiving the product or after the estimated delivery date and send the corresponding proofs.
In case a refund is applied you must return the product received incomplete or damaged, assuming the costs of reshipment. In no case will you receive a refund without returning the product that was sent to you.
Protection tips
1- Never give time to open claims. If you have not received your product within the deadline, please contact ESA SHOP VITAMINS or file a claim.
2- Never confirm the arrival of a product before receiving it, or you will lose the protection offered by “ESA SHOP VITAMINS“. If you do not receive your product or you are not satisfied with it, you can open a dispute before the deadline. Remember to be aware of this deadline, as once overcome you can not open a dispute or recover your money.
3- Observe the rating of sellers and messages left by other users, as well as their number of available products. So you can get an idea of the reliability of our website and the service offered.
4- If you have any problems, please contact us at elsalvadorexpress2@gmail.com or call our customer service number 908-2485363.
