1. Where are the products shipped from?
Our products are generally shipped from our warehouse located in Elizabeth, NJ 07206, United States.

2. How long does shipping take?
The estimated delivery time for shipments within the United States is 3-5 business days. However, times may vary depending on location or factors beyond the seller’s control.

3. What are the shipping costs?
At the moment, all our shipments enjoy free shipping through the standard USPS service. This policy may change at any time.

4. Do you offer faster shipping?
Yes, we offer the option of Priority Mail service. Delivery would be made in approximately 1-3 business days depending on the location and has an additional cost of $10. You must contact us to request this service.

5. How can I track my order?
Once your order has been received, you will receive an email with a tracking number. You can use this number to track your package in real-time.

6. What should I do if my package does not arrive within the estimated time?
If your package has not arrived within the estimated delivery time, please contact us via WhatsApp at 908-248-5363 or send us an email at elsalvadorexpress2@gmail.com so we can assist you.

7. Can I change the shipping address after placing the order?
If you need to change the shipping address, please contact us via WhatsApp at 908-248-5363 or send us an email at elsalvadorexpress2@gmail.com. We will do our best to update the address before the order is shipped.

8. What if I receive a damaged or incorrect product?
We apologize for any inconvenience. If you receive a damaged or incorrect product, please contact us via WhatsApp or at elsalvadorexpress2@gmail.com so we can resolve the issue as soon as possible.

9. Do you have a return policy?
Returns are not accepted at the customer’s request. Please contact us via WhatsApp or at elsalvadorexpress2@gmail.com.

10. How can I contact you if I have more questions?
Please contact us via WhatsApp at 908-248-5363 or send us an email at elsalvadorexpress2@gmail.com. We are here to help you.

11.Payment Options:

A. Payment with Zelle (Recommended option with no fees)

After completing your order, transfer the total payment to either of the two accounts:

• • Email: marvin.blanco@gmail.com (Enrolled in Zelle® as Marvin Blanco)
  • Phone Number: 908-404-0253 (Enrolled in Zelle® as Xenia Bautista)

B. Payment with Visa, Mastercard Use the Pagadito platform from El Salvador.

C. Payment with American Express, Discover, JCB, UnionPay, Apple Pay, Google Pay, Cash App, After Pay Through Square Link. Tax + bank commission applies.

D. Payment with PayPal Contact us to make the payment with this gateway. A 3% commission fee applies.

E. Payment by Phone Call Through the Square payment gateway from the USA. Tax + bank commission applies.

F. Cash Payment You can pick up your order at our physical store in New Jersey, with prior notice one day in advance.

G. Payment by Remittance or Transfer to any of these banks Banco Agrícola, Banco Promerica, Banco Credomatic from El Salvador, Wells Fargo, Bank of América